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Kemo SAT Refund Policy

The full conditions of the Kemo SAT 7-day refund, written out so you know exactly where you stand before you buy.

Every Kemo SAT (Kemo IPTV) plan includes a 7-day refund window. If the service doesn't work on your device as described on this website and our support team can't fix it, you get your money back.

When can I get a refund?

You can request a refund within 7 days of activation — the day your login was sent — if:

  • the service doesn't play on your device and support can't resolve the problem; or
  • the service doesn't work as described on this website (for example, the advertised login types or device support) and the issue isn't fixed.

How do I request a refund?

  1. Contact support by WhatsApp, Telegram (@iptv_support_center) or email ([email protected]) and include your order ID (it starts with KMS-).
  2. Describe what isn't working: the device, the app, and what appears on screen. A photo helps.
  3. Let us try to fix it. Most issues — Wi-Fi, app settings, a mistyped server address — are solved in minutes.
  4. If the problem can't be fixed, we confirm the refund in writing.
  5. The refund is sent back through the original payment method. How long it takes to appear depends on that payment provider.

When does a refund not apply?

  • Requests made more than 7 days after activation.
  • Problems caused by the customer's internet connection or home network that remain after the fixes we recommend — for example, a connection below the minimum speed listed on our FAQ page.
  • Change of mind after the service has been used normally for a substantial part of the refund window.
  • Lines suspended for sharing beyond the purchased number of devices, for reselling without a reseller account, or for breaching the terms.
  • Fees paid to third-party app developers (TiviMate Premium, IBO Player, Smart IPTV and others). Only those developers can refund them.

Free trials

Free trials are free, so there is nothing to refund. We recommend using the 24-hour trial to test your device and connection before you buy.

After the refund window

Plans are not refunded pro rata after 7 days. If there is an extended service problem on our side, contact us and we'll review your case individually — for example by extending your subscription.

Your statutory rights

This policy does not limit any rights you have under the consumer protection laws of your country.